Privacy Policy

1. Introduction

Bonafide Xchange ("BFX") is committed to protecting the privacy and personal information of all users, including Companions, Clients, Agencies, and Establishments. This Privacy Policy explains how we collect, use, store, and protect personal data. By using BFX, you agree to this Policy.

2. Information We Collect

  • Personal info (name, email, phone, DOB)
  • Verification documents (ID, selfie note)
  • Profile content (photos, text, rates, availability)
  • Booking and messaging activity
  • Behaviour logs (cancellations, disputes)
  • Technical data (IP address, device info, cookies)
  • Business/licensing documents from Agencies/Establishments

3. How We Collect Information

  • Account creation
  • Verification uploads
  • Profile updates
  • Messages and bookings
  • Cookies and analytics
  • Safety incident reports

4. Why We Collect Information

  • Operate the platform
  • Process verification
  • Ensure safety and prevent fraud
  • Improve platform functionality
  • Meet legal obligations
  • Support dispute resolution

5. How We Store & Protect Data

Data is stored on secure servers with encryption, restricted access, and routine security reviews. Verification documents are never shared with other users.

6. Sharing Data

We do not sell data. We may share info only with:

  • Verification services
  • Hosting providers
  • Fraud/security partners
  • Law enforcement (if required)
  • Payment processors (if added later)

7. Companion Privacy

We never display real names, ID details, or home addresses. Verification images are protected.

8. Client Privacy

Client identity is never shared unless voluntarily disclosed.

9. Cookies & Tracking

We use cookies for login, performance, analytics. No third-party advertising cookies.

10. Data Retention

We retain data only as long as needed for safety, legal compliance, or dispute resolution. Deleted accounts may retain safety logs.

11. User Rights

Users may request access, correction, or deletion of their data, except where retention is required by law.

12. International Users

All data is handled under Australian Privacy Law and stored on Australian servers.

13. Policy Updates

We may update this Policy to reflect legal or platform changes.

14. Contact

support@bfxchange.com.au